What is the purpose of collecting your data and how will we process your data?

The terms and conditions below describe how Alraedah Digital Solutions collects, uses, and shares personal information:

• Account Registration: We collect your name and contact information when you create an account. Accounts can be used for easy correspondence with Alraedah Digital Solutions and to save your preferences and transaction history.
• Email Interconnectivity: If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
• Feedback/Support/Complaints: If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. We are required by SDAIA to maintain this information for a period of 5 years after your account is closed.
• Mailing List: When you sign up for one of our mailing lists we collect your email address or mobile number.
• Mobile Devices: We may collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our branches.
• Earned Wage Access (EWA) Application Placement: We collect your personal, when your employer signs with Alraedah digital to process your EWA application. We must maintain this information for minimum period of 5 years after your account is closed. Your data will be used:
• To provide products and services which you have requested, and to conduct business with you (for example, to process your application, to manage your account, to tell you about important changes to our services, to process and to respond to your enquiries, complaints and issues) and to keep updated and bring together and improve records
• To confirm your identity.
• To collect money that you owe us, and to exercise our rights set out in agreements or contracts
• To improve customer service, and to decide if a product or service is suitable for your needs
• To provide you with the appropriate level of service, to accommodate your specific individuals needs and treat you fairly based on any vulnerability you may have, whether you have told us or we believe necessary to record, to improve customer service ensure equality of treatment, protect vulnerable customers or safeguard your economic wellbeing
• To manage, support and provide training to our staff

• Business Partners: We collect information that you provide to our business partners (e.g. Banks and Ministry of Human Resources and social development and Mudad) to process your EWA application.
• Third Party Tracking: We participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our websites, or on other websites. You can opt-out of receiving advertising based upon your browsing behavior from some network advertising companies by going to the Network Advertising Initiative and the Digital Advertising Alliance websites, although to completely prevent advertising based upon your browsing behavior you should also disable the cookies on your browser.
• Web logs: We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
• Cookies and first party tracking: We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. We may use both session cookies (which expire once a web browser is closed) and persistent cookies (which stay on a device until deleted). Among other things, cookies allow us to provide a more personal and interactive experience and to improve our marketing efforts. Persistent cookies may be removed by following instructions provided by your browser. If you choose to disable cookies some areas or features of our websites may not work properly. We do not store personal information in the cookie.
• Controlling and Deleting Cookies: If you would like to change how a browser uses cookies, including blocking or deleting cookies from Alraedah Digital Solutions Website and Services you can do so by changing the settings in your web browser. To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you every time a site wishes to save a cookie. You may also delete cookies that are already saved on your device by a browser. The processes for controlling and deleting cookies vary depending on which browser you use.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

How will we store your data?

We are required by SDAIA to maintain your personal data for minimum period of 5 years. We use and comply with all security standards to protect your personal information from unauthorized access, use, or disclosure. In the event of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone. Our App permits you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Is there a mechanism to destroy your data?

Deletion Of Your Personal Information. We retain your personal information for a minimum period of 5 years as required by SDAIA, unless a longer retention period is required to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements. Once the required retention period is completed, your personal data will be deleted through standard and secure procedures.

Revocation of Consent. If you revoke your consent for the processing of personal information then we may no longer be able to provide you services. We collect the minimum amount of personal data to process your EWA application.

Can you correct or update your data?

Changes To Your Personal Information. We rely on you to update and correct your personal information. Our website allows you to modify or delete your account profile. You can make changes to other information by emailing “[email protected]” or contacting us through the methods listed in the “Contact Us” page on our Website. Note that we keep historical information for a period of 5 years as required by SDAIA. If our website does not permit you to update or correct certain information contact us on through the methods described above. Your data must be updated whenever Alraedah requests you for an update. We will contact you directly if your information has not been updated in the five-year period and request you to provide us with your most recent personal documentation.

Your personal data rights and how to exercise them

The right to be informed. We have informed you in clause 1.1 and 1.3 above of the legal and practical justification for collecting your data and the purposes of processing your data.

Access To Your Personal Information. We will grant you with reasonable access to the personal information that we have about you. You may request access to your personal information by emailing [email protected].

Changes To Your Personal Information. We rely on you to update and correct your personal information. Our website allows you to modify or delete your account profile. You can make changes to other information by emailing “[email protected]” or contacting us through the methods listed in the “Contact Us” page on our Website. Note that we keep historical information for a period of 5 years as required by SDAIA. If our website does not permit you to update or correct certain information contact us on through the methods described above.

Deletion Of Your Personal Information. We retain your personal information for a minimum period of 5 years as required by SDAIA, unless a longer retention period is required to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements. Once the required retention period is completed, your personal data will be deleted through standard and secure procedures.

How and why will my data be processed for advertising and promotions?

Marketing: To tell you about other Alraedah Digital Solutions products, services and facilities that may interest you (by email, phone or text). We may also use your data for the following after you provide us with your consent:

• We may share some personal data (for example, your email address), in a secure format, with our advertising partners and social media companies, so that they can display the most relevant messages to you and others about our products and services. This includes instructing these companies not to show adverts to our existing customers. If you do not want us to share your personal data with our advertising partners or social media companies for this purpose, you can tell us not to.
• To evaluate the effectiveness of marketing and for research, training and statistical analysis with the aim of improving services.
• To help us to improve our products, services and operations (Including market research, analysis of customer preferences, transactions and market trends, evaluating proposed products, testing new systems and upgrading existing systems).
• To manage our business and to protect and enforce our rights (Including assessing, monitoring and managing financial, reputational and other risk, conducting audits, liaising with regulators and law enforcement, and to establish, enforce and defend against legal claims).
• To be able to work with other companies that provide services to us and our customers.
• You may op-out of the advertising and promotions by emailing [email protected].